Privacy Policy

Who we are Privacy Policy 

We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information provided to will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don’t hesitate to let us know. 

Information Resale does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists. 

Website Data analyzes our website logs to improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site. 

Email Privacy maintains e-mail lists. To keep our customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. 

Return/Exchange Policy 


RECORDED PRODUCTS: Due to the nature of Dr. Lisa Ballehr’s educational materials, no returns will be accepted. All sales of recorded materials are final, without exception. 


  • PRE-APPROVAL is REQUIRED on ALL RETURNS. Contact for authorization. 
  • Refrigerated items CANNOT be returned. 
  • 15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items. 
  • No supplement returns will be accepted after 30 days on all regularly stocked items. 
  • Special orders CANNOT be returned. 
  • Prepaid tests can be returned for credit within 90 days of purchase. 

REFUND POLICY: Any authorized return will be issued as a credit only. No refunds are available. 

WARRANTY INFORMATION AND DEFECTIVE PRODUCTS: Products manufactured by Dr. Lisa Ballehr carry a 30-day limited warranty against defects. 

PRODUCTS PURCHASED FROM RESELLERS: If you purchased a Dr. Lisa Ballehr product from any resellers, then you must handle the return directly through them. 


  • We accept Visa, MasterCard, or Discover via Stripe. Personal or company checks may also be sent. All payments must be made in U.S. funds. 
  • All orders must be pre-paid. 
  • Prices subject to change without notice. 
  • Arizona residents – sales tax will be added to your order at the current rate. 

Shipping & Handling 

  • Within the mainland U.S. orders are shipped via UPS Ground, FedEx or Priority Mail, unless otherwise requested. If you require your order quickly, please select UPS/FedEx 3-Day, 2-Day or Next Day shipping when you check out. 
  • Extra charges apply for orders shipped to Hawaii and Alaska. Please call, fax or e-mail if you have questions. 
  • International orders are shipped by US Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please call, fax or e-mail for UPS Expedited Worldwide shipping charges. 

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